Senior User Researcher

COMPANY Credit Genie is a mobile-first financial wellness platform designed to help individuals take control of their financial future. We leverage artificial intelligence to provide personalized insights and are building a financial ecosystem by offering tools and services that provide instant access to cash, and building credit. Our goal is to empower every customer to achieve long-term financial stability. Founded in 2019 by Ed Harycki https://www.linkedin.com/in/ed-harycki/, former Swift Capital Founder (acquired by PayPal in 2017 https://techcrunch.com/2017/08/10/paypal-acquires-swift-financial/). Backed by Khosla Ventures and led by industry pioneers from companies such as; PayPal, Square, and Cash App, we are well positioned to build the future of inclusive finance through cutting-edge technology and customer-centric solutions. OVERVIEW At Credit Genie, we build financial tools that improve people's lives — and research ensures we're solving the right problems. We're looking for a Senior User Researcher to lead how we understand our customers, their needs, and opportunities to improve. You'll own the full research lifecycle, from discovery to delivery, using a mix of qualitative and quantitative methods. This role requires someone who combines strong research rigor with creativity, moves quickly, and enjoys engaging directly with customers. What you'll do - Own research strategy and roadmap for key product areas, prioritizing based on impact and risk. - Design and execute end-to-end studies, from scoping through synthesis and activation. - Conduct customer interviews, usability testing, surveys, and feedback sessions to uncover insights. - Blend qualitative and quantitative data to develop clear, actionable recommendations. - Partner cross-functionally with Product, Design, Engineering, and Data to influence decisions. - Translate research into compelling insights, frameworks, and artifacts that shape product direction. - Advocate for the customer in roadmap and strategy discussions. - Contribute to research operations, best practices, and mentorship. REQUIREMENTS - 5–8+ years of UX/User Research experience in product environments. - Strong mixed-methods expertise (qualitative and quantitative). - Proven ability to lead customer interviews and research initiatives end-to-end. - Excellent study design, analytical thinking, and communication skills. - Experience with common research and analytics tools. - High ownership, strong judgment, and ability to operate in ambiguity. - Bachelor's degree in a relevant field or equivalent experience. NICE TO HAVE - Fintech or regulated industry experience. - Experience with advanced research methods (e.g., segmentation, experimentation). - Background in building or scaling research practices. SUCCESS IN THIS ROLE - Research meaningfully influences product strategy and decisions. - Strong, ongoing feedback loops with customers. - Faster, more confident decision-making across teams. - High engagement from cross-functional partners. GROWTH OPPORTUNITIES - Expand research across multiple product areas. - Build and lead a research team. - Shape Credit Genie's research practice and culture. BENEFITS AND PERKS Our goal is to provide a comprehensive offering of benefits and perks that promote better financial, mental, and physical wellness. We believe working alongside each other in person is the best way to build a great product and foster a strong company culture. Our expectation is that employees are in the office five days a week, allowing for optimal collaboration, inclusivity, and productivity. At the same time, we understand that life happens and recognize the importance of flexibility. We are committed to supporting our employees when circumstances arise that require remote work or adjusted schedules. Our goal is to ensure everyone can effectively balance personal and professional responsibilities while maintaining our collaborative and productive environment. Here are some highlights of our benefits and perks offerings, feel free to ask your recruiting partner for more details on our comprehensive offering for employees. - 100% company-paid medical, dental, and vision coverage for you and your dependents on your first day of employment. - Receive up to $100 per month in fitness reimbursement or enjoy a complimentary full membership to LifeTime Fitness or Equinox. - 401(k) with a 3.5% match and immediate vesting - Meal program available for both lunch and dinner - Pre-tax benefits, including a $1,000 HSA match - Life and accidental insurance - Flexible PTO Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total compensation and rewards package at Credit Genie. You may also be eligible to participate in the bonus and equity programs. You will also have access to comprehensive medical, vision, and dental coverage, a 401(k) retirement plan with company match, short & long term disability insurance, life insurance, and flexible PTO along with many other benefits and perks. Credit Genie is a proud Equal Opportunity Employer where we welcome and celebrate differences. We are committed to providing a workspace that is safe and inclusive, where everyone feels supported, connected, and inspired to do their best work. If you require any accommodations to participate in our recruitment process, please inform us of your needs when we contact you to schedule an interview.