Customer Service Representative

Better Companies is a multi-brand financial services organization providing debt relief, tax support, and business funding solutions. We’re strengthening our operations, refining our systems, and building a more cohesive, efficient experience across our brands. Our approach is grounded in transparency, strong operational foundations, and well-structured processes that support reliable execution and scalable growth. At Better Debt Solutions , we’re hiring Customer Service Representatives to serve as the first point of contact for our clients. This role is critical to the client experience, managing high-volume inbound calls, providing clear and accurate information, and guiding conversations with structure and confidence. You’ll help reduce confusion, de-escalate concerns, and ensure clients are routed to the right teams quickly and effectively. Customer Service Representative (CSR) Retention Team | Irvine, CA (Onsite) $25–30/hour What You’ll Do

High-Volume Engagement

Handle 40–100 inbound calls daily across general customer service queues.

Frontline Support

Serve as the primary contact for all incoming client inquiries.

Account Management

Review client accounts, payment schedules, and program details in real time.

Clear Communication

Provide accurate and easy-to-understand information regarding account status and expectations.

De-escalation

Manage low to moderate client concerns with empathy while maintaining control of the interaction.

Call Direction

Lead conversations with structure and direction to ensure productivity.

Triage & Routing

Identify call types and route them appropriately (e.g., NSF, Retention).

Documentation

Accurately document all client interactions within the system.

Efficiency

Operate effectively in a fast-paced, high-volume environment. What We’re Looking For

Experience

1–2 years in customer service, sales, or client-facing roles.

Industry Knowledge

Experience in financial services or debt settlement is a plus.

Communication Skills

Strong verbal communication and active listening abilities.

Resilience

Ability to handle objections and navigate high-pressure conversations.

Professionalism

Comfortable guiding conversations while maintaining empathy.

Detail-Oriented

Strong documentation habits and attention to detail.

Technical Proficiency

Experience using CRM systems and call management tools.

Soft Skills

High emotional intelligence and sound judgment. Additional Requirements

Education

High school diploma or equivalent required.

Adaptability

Ability to manage multiple priorities in a fast-paced environment.

Organization

Strong time management and organizational skills.

Discretion

Comfortable handling sensitive information with high levels of discretion. This is a full-time, onsite role based in Irvine, CA. Better Debt Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.