Submeter Specialist

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

Entrata is actively seeking a Submeter Operations Analyst to join our ResidentUtility team. In this pivotal role, you will collaborate with a diverse portfolio of multifamily housing clients, leading the collection of meter readings in conjunction with our utility billing product. The ideal candidate will excel in maintaining seamless communication with both the utility billing and utility account management teams, while demonstrating an unwavering commitment to providing exceptional support for client requests. This position requires a subject matter expert with a strong foundation in project management, where proactive initiative-taking is crucial for the success of submeter operations. As a key player in our team, your expertise will significantly contribute to elevating our standards and exceeding client expectations

Responsibilities

Accurately record daily & monthly meter reads for all submetered properties by specific predetermined dates Perform a quality check on all first month billing properties to ensure accuracy of the initial read upload Coordinate the setup, transfer, meter configurations, testing and documentation of new and transferred submetered properties Complete daily research requests raised by utility billing specialists, utility management specialists, and implementation team members. Weekly calls with our submetering partner, Vitality, to ensure seamless meter maintenance and installations Address completion of submetering maintenance and installs to make necessary billing adjustments. Understand and manage compatibility of submeter systems with Entrata. Work closely with the implementation team to identify and address potential issues early in the process such as incompatible systems or poor meter health Assist in the development and implementation of new meter processes and best practices Coordinate with Utility Service Managers to identify and fulfill on client needs related to submetering Assisting team members, as needed, to fulfill their job duties Accountability for meeting department metrics and KPI’s

Minimum Qualifications 2+ years of related experience is required in advanced analytics and reporting. Mid-Advanced computer skills and experience with Google Suite, specifically Google Sheets Excellent communication and interpersonal skills. Strong analytical and problem-solving skills with attention to detail Self-motivated with or without supervision; a healthy desire to constantly succeed Ability to deliver quality results with strict deadlines Organizational skills needed to prioritize and manage multiple tasks simultaneously, balance workload to achieve optimal results Ability to work well with others in a team setting Ability to adapt to new technologies and software updates quickly

Preferred Qualifications

Proficient in using utility billing software, preferably Entrata Familiarity with submetering regulations and industry standards Certification in utility billing or related field. Project management skills for overseeing submeter installations and maintenance.