Service Delivery Technician I

The Service Delivery team is a subset of the Information Technology department that supports the internal customer community by providing first tier technical assistance. Jobs in Service Delivery exist to support the internal customer community by providing first line technical assistance. This includes responding promptly and effectively to customer requests and problems and either directly resolving those problems or escalating to the appropriate resource and monitoring its effective resolution. This is an entry level helpdesk role providing direct customer support. Essential Functions First point of contact for customers to request assistance. Receives and processes work requests that can be addressed by following standard procedures, such as resetting passwords. Resolves problems in a timely fashion, following established procedures. Able to conduct triage of incidents / service requests and escalates as appropriate. Documents problem and resolution. Operates effectively as a part of a larger team and in managing own work. Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Minimum Formal Qualifications for this Position High School Diploma/G.E.D. or equivalent 1+ years' combined IT experience preferred 1+ years' financial institution experience preferred

Technical or Specialized Knowledge/Skills

Strong communication skills (written, verbal, and listening) with specific ability to translate detailed technical details to a non-technical audience. Has a general understanding of the Ent organization, with the ability to prioritize the criticality of a user area or application requiring support. Excellent analytical skills. Courteous and tactful at all times with customers and IT colleagues. Demonstrates a strong orientation towards customer service. Proficient with the Microsoft Office Suite of products (Word/Excel/Outlook). (preferred) Knowledge of IT systems/data security as it relates to financial institutions or other industries that must comply with federal regulations.

Certifications Required

A+, Network+, Security+, MCSA, MCSE, CCENT, CCNA or similar certification preferred

The pay range for this position is: $21 to $25 per Hour with a 10% annual target bonus Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS

Generous 401(k) match 401k Discretionary Profit Sharing Health Insurance Dental Insurance Vision Insurance Life Insurance Short Term and Long Term Disability Health Savings Account with company contribution Employee Assistance Program Paid Vacation, Sick, Floating Holidays and Volunteer Time Off Paid Holidays Tuition Reimbursement Paid Parental Leave We anticipate this position to close on 4/20/2026. Please submit your application at your earliest convenience to be considered. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)