Customer Success Manager (d/f/m)

ABOUT THE ROLE Luminovo builds software that powers the electronics supply chain. Our customers — OEMs, EMS providers, and PCB suppliers — use our platform to manage BOMs, sourcing, and component data in one place. We're looking for a Customer Success Manager who can own a portfolio of these accounts and turn them into long-term, growing partnerships. This is a strategic role, not a support queue. You'll need to understand how your customers run their supply chains well enough to show them a better way — and have the commercial instinct to grow the accounts you manage. Hybrid from our Munich or Berlin office. WHAT YOU'LL DO - Own a portfolio of accounts end-to-end: onboarding, adoption, QBRs, health scoring, and renewal - Drive net revenue retention through upsell and cross-sell within your book of business - Monitor customer health and engagement data to catch churn risk early - Translate customer feedback into structured insights for our product team - Stay close to electronics industry trends and supply chain challenges affecting your accounts - Use AI tools and automation to work smarter — we build AI for the electronics industry and practice what we preach WHO YOU ARE - Customer Success or Account Management in B2B SaaS, with owning retention and expansion targets - Comfortable with revenue conversations and pipeline management - Fluent in German and English - Analytical and data-driven in how you prioritize your portfolio - Self-directed, curious, and motivated to go deep on complex products and industries - Bonus: experience or genuine interest in electronics, manufacturing, or hardware supply chains WHY LUMINOVO - Trillion-dollar industry still running on spreadsheets — you'll help change that - AI at the core of the product, not a marketing slide - Growth-stage company with real traction: 300+ customers, expanding globally - Collaborative, international team with offices in Munich, Berlin, and New York 🤓 WHOM YOU’LL BE WORKING WITH - Markus https://www.linkedin.com/in/markusgorke/, our Head of Customer Success, who also manages his own customer portfolio - Sebastian https://www.notion.so/e1253957eacb42a5a3b6143a7caea3ea?pvs=21, one of our founders, who leads the Revenue department - Max https://www.linkedin.com/in/maxhungenbach/, who leads our Revenue Operations team and oversees our CRM (Hubspot), supporting you with dashboards, sequences, forecasts, and more - Mark https://www.linkedin.com/in/mark-shif/, our Head of Marketing, to align on positioning/messaging and drive strategic growth initiatives - Our Sales and Product Team to fully understand our product roadmap, potential constraints, and share product-related customer feedback 🏡 WORK SETUP & TRAVEL You can join our team remotely (+/- 2hrs CET) or in our Munich headquarters (full home-office flexibility). We regularly meet for team retreats and attend selected industry events, which means you'll be traveling occasionally. Travel expenses will, of course, be covered by us. 💡 SKILLS, KNOWLEDGE, AND EXPERTISE Besides the language requirements, we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested in finding out more about why we banned requirements from our performance profiles, see here https://luminovo.com/resources/blog/why-we-banned-requirements-from-our-job-descriptions?utm_campaign=employer_branding&utm_source=candidate-traffic. ⚡️ ABOUT LUMINOVO Luminovo is the first electronics supply chain platform that unites all data, processes, and stakeholders in the trillion-dollar electronics industry https://luminovo.com/resources/blog/a-short-primer-on-the-electronics-industry?utm_campaign=employer_branding&utm_source=candidate-traffic. We fundamentally believe that technology is the best tool that humankind has developed to tackle the biggest challenges we face as a society today. And we want to do our share in accelerating technological progress. We bring innovations to life faster and cheaper by creating a more connected and resilient electronics supply chain. To date, over 300 active customers worldwide are working with us towards this shared goal. Supported by leading investors such as Cherry Ventures, General Catalyst/LaFamiglia, Chalfen Ventures, and others, we have raised more than €20 million https://luminovo.com/resources/blog/luminovo-raises-eu11-million-in-seed-funding-to-fix-the-broken-electronics-value-chain-with-transformative-software-suite. Our core principles: putting people first & building great things As a remote-first company headquartered in Munich, our brilliant team is spread across cities including Munich, New York, Austin, Calgary, Berlin, London, Valencia, Nairobi, and Verona, among others. 🌍 Our team includes a mix of product enthusiasts, people advocates, business masterminds, and engineering experts. Among us are graduates from institutions like Stanford University and the University of Cambridge, as well as talented individuals with unconventional CVs. What matters most is their drive to build great things. We provide an authentic environment based on psychological safety to empower Luminerds from various backgrounds to succeed, grow, and focus on impact. Putting people first means that we deeply care about who our employees are, what makes them unique, and what they excel at. See what employees and candidates have to say about Luminovo on kununu https://www.kununu.com/de/luminovo and Glassdoor https://www.glassdoor.de/Bewertungen/luminovo-ai-Bewertungen-E2039308.htm.