Junior Email Support - Day Shift (Freshers can apply)

• ABOUT POSHMARK Poshmark is the leading fashion marketplace where style comes alive through discovery, self-expression, and human connection. Powered by a vibrant community of 165 million members, Poshmark brings real people and taste to shopping through a social experience shaped by shared discovery. Buying and selling fashion feels simple, joyful, and personal, while every item tells its own story. Poshmark empowers sellers to grow meaningful businesses, keeps fashion in circulation longer, and gives shoppers access to unique and trusted finds, from everyday pieces to one-of-a-kind vintage and luxury. POSHMARK IS THE LARGEST COMMUNITY MARKETPLACE FOR FASHION WHERE ANYONE CAN BUY, SELL AND SHARE THEIR PERSONAL STYLE. WITH MILLIONS OF SHOPPERS AND SELLER STYLISTS, POSHMARK BRINGS TOGETHER A VIBRANT COMMUNITY EVERY DAY TO EXPRESS THEMSELVES AND SHARE THEIR LOVE OF FASHION. As a Community Associate, you are responsible for providing front line customer support to our growing Community. You will triage and respond to high volumes of time sensitive customer inquiries--related to orders, their account, and provide detailed product education. Our goal is to maintain a high level of customer satisfaction while assisting with a seamless user experience. The ideal Community Associate...
• understands empathy is the key to helping others
• exercises strong problem-solving skills
• showcases endless patience and contagious positive energy

Responsibilities

• Engage with Poshmark India users via email, messenger, and/or social support
• Respond to users in a timely, friendly, and professional manner
• Demonstrate empathy through thoughtful and prompt resolutions for the Community
• Research, troubleshoot, and recommend solutions for open orders and account related issues
• Gather feedback and suggestions from the Community
• Strive to exceed volume and CSAT (customer satisfaction) goals
• Help with side projects and administrative work as needed 6-Month Accomplishments:
• Independently handle cases with efficiency and accuracy
• Provide resolutions based on guidelines and policies
• Meet daily case goals on a consistent basis 12+ Month Accomplishments
• Navigate cases with ease
• Begin providing mentorship and guidance to new team members and peers
• Begin contributing to team projects

Requirements

• Bachelor’s degree or equivalent experience; new college graduates are encouraged to apply
• Enthusiastic about community, customer service, and spreading love and kindness
• Endless patience and a positive attitude with the ability to turn a negative into a positive
• Competitive by nature; thrives off the success of a team
• Believes that helping users is crucial to the growth and success of the company
• Strong computer and typing skills
• Exceptional written communication skills with keen attention to detail