Field Service Representative

• Support customer in integrating Bombardier business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness.

• Provide robust troubleshooting support to assist customers in resolving technical issues effectively.

• Prioritize and escalate technical or operational concerns within both the customer’s organization and Bombardier.

• Provide informal training and share technical, operational, and logistical insights related to aircraft operation and maintenance.

• Keep Bombardier management informed of key operational and maintenance issues affecting customer aircraft.

• Identify opportunities to enhance customer procedures and operations involving Bombardier aircraft.

• Encourage customers to implement Bombardier-recommended actions that improve product performance and satisfaction by share Airworthiness Directives (AW), Service Bulletins (SBs), and other relevant Bombardier documentation to clarify intent and highlight operational enhancements.

• Deliver reports in line with established schedules and requirements.

• Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centres.

• Navigate and utilise Bombardier’s internal customer support and in-service processes effectively.

• Identify and escalate recurring fleet issues to Bombardier Technical Services for potential product improvements.

• Participate in customer meetings, including fleet reliability and operational reviews.

• Travel to service facilities as needed to oversee complex troubleshooting or upon customer request.

• You have at least 5 years of aviation maintenance experience
• You have at least 2 years of experience with Bombardier products (Global 5000 / 6000 series, Global 7500, Challenger 300/350 series, and Challenger 605/650 series)
• You have strong aircraft troubleshooting skills
• You have computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications
• You have interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies
• You have business writing skills necessary to create various reports and correspondence
• You have the ability to travel
• FAA licensed Airframe & Powerplant mechanic  - preferred
• Be self-driven and have a problem-solver attitude

Here’s a heads-up of the upcoming steps

• Phone Interview with Recruiter: We’ll begin with an introductory call to discuss your background and interest in the role. Please make sure to add your correct phone number. You will hear from us soon.
• Interview with the Hiring Manager
• Offer Letter: We´ll extend you an offer and start the onboarding process.
• Background Check & DOT Drug Screen: This step involves conducting a comprehensive background check, which includes reviewing criminal history, and other relevant records. Additionally, a Department of Transportation (DOT) drug screening will be carried out to ensure compliance with federal regulations for safety-sensitive positions
• You start your next challenge!

#jsfirm