Business Operations Lead

ABOUT REKLAME HEALTH Sixty million adults experience mental health challenges in the United States, yet one-third lack access to proper care. Opioid overdose is the number one cause of death for people under 50 in the United States. We are a clinician-led, tech-enabled provider group that exists to provide culturally competent behavioral health care addiction care, medication management, crisis intervention, and care coordination for people working towards taking back control of their lives, while expanding access to care. Our vision at ReKlame Health is to create a future where individuals who have historically been unable to access the care they deserve can readily obtain high-quality behavioral health and addiction care. At ReKlame Health, it goes beyond mere employment; it's about becoming a part of a formidable movement transcending individuality. Let's unite and forge a world where health equity and effortless access to exceptional mental healthcare can co-exist. ABOUT THE ROLE We’re hiring a Business Operations Lead to help build the systems, processes, and workflows that will support our next stage of growth. This is a great role for someone who enjoys solving problems, staying organized in fast-moving environments, and helping turn complex challenges into clear, actionable plans. You’ll work closely with the CEO and leadership team to improve how the company operates day-to-day while helping lay the groundwork for future scale. This role touches multiple areas across the business, including business operations, clinician operations, recruiting, and growth. You’ll support efforts to streamline internal processes, improve onboarding and credentialing workflows, assist with hiring and workforce planning, and help execute on key company priorities. You’ll work closely with the Head of Clinical Operations and report directly to the CEO. If you’re someone who enjoys bringing structure to messy problems and learning how a business runs end-to-end, this role is a strong opportunity to grow. WHAT YOU’LL OWN BUILD BETTER INTERNAL OPERATIONS You’ll strengthen the company's internal operating backbone so teams can move faster, with greater clarity and less friction. You will: - Build and improve internal systems, workflows, and SOPs across core business operations - Streamline administrative and back-office processes to increase efficiency and accountability - Improve how work moves across teams, reducing bottlenecks and making execution more consistent - Evaluate and manage tools, vendors, and external partners that improve operating leverage - Create scalable infrastructure across areas like internal coordination, documentation, compliance support, and people operations SCALE CLINICIAN INFRASTRUCTURE You’ll build the operational systems that support clinician readiness and make clinical growth possible. You will: - Own and improve workflows for clinician onboarding, licensing, and credentialing - Build systems that support provider readiness, compliance, and speed to productivity - Partner with clinical leadership to ensure clinician operations keep pace with company growth - Improve visibility into onboarding progress, credentialing timelines, and operational constraints - Help create the infrastructure needed for a multi-state clinical scale STRENGTHEN TALENT OPERATIONS You’ll help build the talent engine behind the business by improving how we recruit, onboard, and plan for growth. You will: - Improve recruiting operations, onboarding systems, and workforce planning processes - Partner with leadership on hiring plans tied to business needs and growth priorities - Build systems that improve hiring efficiency, candidate experience, and team readiness - Support the scaling of both corporate and clinical teams with a stronger structure and process - Help create a more repeatable and disciplined approach to talent growth DRIVE GROWTH OPERATIONS You’ll help translate company priorities into execution by building the systems and workflows behind launches, expansion, and strategic initiatives. You will: - Partner with leadership to operationalize growth priorities and new initiatives - Build cross-functional workflows that connect strategy to execution - Support service line expansion, new market initiatives, and other high-priority growth efforts - Use data, planning, and process design to improve operating performance and scalability - Help leadership execute on critical company-building initiatives WHAT SUCCESS LOOKS LIKE In this role, success means: - Administrative and back-office operations run more efficiently and scale more smoothly. - Clinician onboarding, licensing, and credentialing are faster, cleaner, and more reliable. - Recruiting operations and workforce planning are more structured and effective. - The company is better equipped to scale teams, launch initiatives, and execute on growth priorities. - Teams spend less time on manual work and more time on what matters. - The business has stronger systems, better visibility, and more operating discipline. WHAT WE’RE LOOKING FOR - 5-7+ years of experience in operations, business operations, healthcare operations, or related startup roles. MBA preferred but not required. - Experience building systems and processes across both clinical and non-clinical functions. - Strong background in clinician operations, including onboarding, licensing, and credentialing. - Experience with talent operations, recruiting processes, and workforce planning. Strong analytical and operational judgment. - Comfort working cross-functionally and driving execution in fast-paced environments - Technology and AI Fluency: Comfort using AI tools, CRMs, automation, and systems thinking to increase individual and team output, improve workflows, and unlock operational efficiency. - GRIT and Tenacity: You demonstrate resilience, perseverance, and a proactive attitude, consistently driving results even in the face of obstacles. - Experience in healthcare, digital health, behavioral health, or care delivery environments is mandatory. WHY THIS ROLE IS EXCITING This is not a maintenance role. It’s a build role. You’ll have the opportunity to shape how the company operates at a foundational level, work directly with leadership, and create the systems that enable growth. You’ll touch some of the most important parts of the business, people, clinicians, operations, and execution — and your work will have an outsized impact on how the company scales. If you’re excited by ambiguity, energized by building, and motivated by helping a mission-driven company grow, we’d love to hear from you. LOCATION REQUIREMENTS This is a hybrid role requiring at least four days a week in person, where you'll collaborate closely with our leadership and various departments. To ensure a strong start and foster deep cross-functional partnerships, the first six months will be fully in person, five days a week. We believe in the power of in-person collaboration, especially for a role like this that thrives on close teamwork, rapid feedback, and building relationships across the company. Our beautiful office in Grand Central serves as the hub for this dynamic work. Compensation and Benefits - Base Salary: 120,000 to 135,000 - Bonus: Performance-based incentive plan - Equity: Stock option package - Health: Medical, dental, and vision coverage - 401K with company matching, Short-Term Disability, Flexible Spending Account (FSA), Health Savings Account (HSA), Employee Assistance Program (EAP) through Spring Health, and commuter benefits. - Time Off: 21 days PTO WHY THIS ROLE MATTERS This role is instrumental in actualizing our mission. You will be tasked with fortifying the operational bedrock that enables ReKlame to scale with intention, maintain executional consistency, and expand the reach of our high-quality mental health and addiction care to those in greatest need. We are seeking an operator who perceives ambiguity not as a barrier, but as an opportunity to instill clarity and structure. The ideal candidate can advance execution while maintaining a strategic, holistic perspective. If you are driven by the ambition to help us accelerate our impact to get people the mental health care they deserve, if this resonates, we believe a conversation would be mutually beneficial. Learn more at www.reklamehealth.com http://www.reklamehealth.com ReKlame Health considers several factors to ensure a fair and competitive offer when evaluating compensation packages. These include the scope and responsibilities of the role, the candidate's work experience, education, and training, as well as their essential skills. Internal peer equity is also examined to maintain balance within the organization. Additionally, current market conditions and overall organizational needs are crucial in shaping the final offer. Each aspect is thoughtfully reviewed before extending an offer, ensuring a comprehensive and equitable approach. ReKlame Health is an equal opportunity employer. We celebrate diversity and are committed to creating a supportive and inclusive environment for all employees. If you’re hungry for a challenge in 2025, love solving problems, and want to be a part of something transformational, we’d love to hear from you! Learn more about us at www.ReKlamehealth.com http://www.ReKlamehealth.com *We never ask for money or sensitive personal information during the job application process. If you receive an email or message claiming to be from us that requests such information, please do not respond and report it as a scam.