Salesforce Quality Assurance Engineer

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

As a Salesforce Quality Assurance (QA) Engineer, you will be the guardian of quality for our most critical integration. You won’t just be "finding bugs"; you will be designing the automated frameworks that ensure our Salesforce package remains robust as we scale our AI capabilities. You will bridge the gap between Product requirements and Engineering execution, ensuring every release enhances the user experience.

Your Responsibilities @ Aircall

Automation Leadership

Recommend, architect, and implement automated testing tools specifically tailored for Salesforce (e.g., Copado, Provar, or Playwright/Selenium frameworks).

End-to-End Testing

Conceive and execute comprehensive functional test plans for new features, complex Apex logic, and Lightning Web Components (LWC).

Defect Lifecycle Management

Lead test passes and drive the triaging process, working closely with developers to resolve issues before they reach production.

Risk Mitigation

Partner with Product Managers to identify technical risks in potential features during the design phase.

QA "Software Factory"

Collaborate with the Engineering team to integrate automated acceptance tests into our CI/CD pipelines (Salesforce DX).

Quality Metrics

Monitor and protect global quality KPIs, ensuring high ratings and seamless connectivity for our users.

Qualifications

Experience

3+ years of professional QA Engineering experience, specifically within the Salesforce ecosystem.

Education

Bachelor’s in Computer Science, Engineering, or a related technical field (preferred).

Salesforce Proficiency

Hands on experience of Salesforce platform, including declarative automation (Flow), security models, and API integrations.

Automation Toolkit

Hands-on experience with Cypress and Python for automated testing.

Technical Breadth

General knowledge of web languages, REST APIs, and how Salesforce interacts with external SaaS platforms.

Soft Skills

Excellent communication skills with the ability to translate technical quality gaps into actionable business risks.

Nice-to-Haves Experience with Selenium or Playwright frameworks. Knowledge of Cucumber BDD (Behavior Driven Development) frameworks. Proven experience in Page Object Model (POM) design and full framework creation from scratch.