Field Service Representative – Technical Instructor

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

Responsibilities

Technical Training & Curriculum Delivery Develop and deliver training programs focused on ASV system sustainment, maintenance procedures, diagnostics, and troubleshooting. Provide instructor-led classroom and hands-on technical instruction to internal teams, contracted customers, and DoD partners. Support the development and refinement of training materials, learning objectives, assessments, and certification standards related to platform maintenance and sustainment. Conduct training needs analysis to identify sustainment-related skill gaps across operational teams. Collaborate with Mission Operations Trainers to deliver integrated operator and maintainer training programs. Technical Procedures & Sustainment Standards Support the development and validation of maintenance procedures and sustainment best practices for Saronic ASVs. Contribute to the documentation and refinement of maintenance Standard Operating Procedures. Assist in establishing sustainment training standards and readiness benchmarks for system maintainers. Ensure training materials remain aligned with current platform configurations, software updates, and engineering changes. Field Support & Platform Integration Provide on-site technical support during ASV system installation, integration, and commissioning activities. Assist with troubleshooting hardware, software, and system-level issues in operational environments. Support training and operational events to ensure platform reliability and readiness. Assist engineering and product teams in validating system performance during testing and operational deployments. Sustainment Readiness & Capability Development Train operators and maintainers to independently diagnose, troubleshoot, and repair system issues. Promote disciplined maintenance practices and reinforce system safety protocols. Identify recurring technical challenges and provide coaching to improve operator and maintainer proficiency. Ensure personnel are capable of sustaining Saronic ASVs during extended operational deployments. Stakeholder Collaboration Coordinate with engineering, product development, and mission operations teams to ensure sustainment training reflects current system capabilities. Provide post-training feedback and field observations to engineering and product teams. Support collaboration between operational training and sustainment training programs. Assist leadership in refining sustainment readiness standards across operational teams.

Role Requirements

Demonstrated success supporting technical systems in field or operational environments. Strong organizational and time management skills with the ability to manage multiple training events and operational priorities. Excellent interpersonal and communication skills with the ability to clearly instruct technical concepts to diverse audiences. Demonstrated problem-solving ability and a proactive approach to troubleshooting complex systems. Ability to operate effectively in dynamic operational environments. Job requires up to 50% travel .

Qualifications

Bachelor’s degree in engineering, robotics, computer science, maritime systems, or equivalent technical experience preferred. Experience supporting hardware/software systems in maritime, robotics, autonomous systems, or unmanned platforms. Experience troubleshooting complex mechanical, electrical, or integrated software systems. Experience delivering hands-on technical training or instructor-led instruction in operational environments. Strong analytical and problem-solving skills with the ability to diagnose system faults under operational conditions. Excellent communication and interpersonal skills with the ability to collaborate effectively across cross-functional teams. Prior experience supporting DoD or government customers is a plus. Military technical maintenance experience is a plus.

Physical Demands

Ability to certify as “fit for work” by demonstrating ability to swim and tread water. Frequently and repetitively lift, push and carry up to 50 lbs. Will be exposed to marine environments including sun, wind, rain, cold, and saltwater spray for extended periods. Ability to perform physically demanding work including stooping, bending, kneeling, crawling, and climbing for extended periods (up to 12 hours/day). Climb and maintain balance on ladders, scaffolding, or other elevated structures. Ability to stand and walk for extended periods over varied terrain. Ability to work in shipyard environments, onboard vessels under construction, and outdoor operational settings. Wear Personal Protective Equipment and follow all prescribed safety procedures.