Senior Product Manager – Fulfillment Value-Added Services (VAS)

About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants . We provide cutting- edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant - first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ●

Global Fulfillment Network

Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ●

Proprietary Technology

We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ●

Unrivaled Support

We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing : We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ●

Committed to the Future

We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ●

Merchant-first

We handle the logistics so our merchants can focus on what they do best—growing their business. ●

Own it

We take ownership of our work, our mistakes, and our successes. ●

People make ShipMonk

We believe in our team and invest in our people. ●

Change the score

We challenge the status quo, constantly innovating and improving. ●

Get sh*t done

We're a fast-paced, high-growth company that values action and results. Senior Product Manager

Location

East Coast US Senior Product Manager – Fulfillment Value-Added Services (VAS)

About the Role

ShipMonk is looking for a Senior Product Manager – Fulfillment Value-Added Services (VAS) to lead the charge in operational customization. While others just ship boxes, we craft experiences and enable global scale. In this role, you will own the roadmap for everything that makes a package "special"—from high-tech personalization like engraving and embroidery to high-stakes B2B requirements like UPC tagging and retail ticketing. Your mission is to take a merchant’s complex, multi-step project—whether it's a bespoke subscription box or a massive retail replenishment order—and translate it into seamless, system-driven transactions. You’ll work at the intersection of e-commerce logic, retail compliance, and physical throughput, ensuring that custom becomes configurable and slow becomes scalable.

Desired Experience

Education

Bachelor’s degree or equivalent practical experience.

PM Core

5+ years of experience in product management, specifically within logistics, manufacturing, or e-commerce tech. Strong experience with creating process flow diagrams , swimlanes, or similar operational/logistics diagrams (e.g., Lucidchart, Miro, FigJam, Visio).

Domain Expertise

2+ years of experience with WMS (Warehouse Management Systems) , kitting logic, or Bill of Materials (BOM) management.

Skills & Responsibilities

Customer Research

Conduct interviews and engage with ShipMonk clients to understand inventory challenges and opportunities.

VAS Roadmap Ownership

Lead the product lifecycle for specialized fulfillment—turning "Special Projects" into standard, scalable offerings.

Implementation & Adoption

Collaborate with Go-to-Market teams to drive product launch, adoption, and customer onboarding.

Workflow Architecture

Design "Cart-to-Floor" flows that ensure a customer's request for a "blue ribbon, tagged, and engraved" item is instantly translated into a clear task for a warehouse associate.

Complexity Breakdown

Take messy, complex kitting projects and deconstruct them into system-driven, step-by-step digital transactions to minimize human error and maximize speed.

Personalization Tech Integration

Manage the software side of hardware—integrating engraving, embroidery, and custom labeling tech directly into our fulfillment stack.

Operational Engineering

Partner with Warehouse Ops to optimize "Special Project" stations, ensuring the physical layout matches the digital workflow you’ve built.

Scalability & Automation

Move the needle from manual, one-off projects to automated, repeatable processes that can scale across our entire global network.

Merchant Enablement

Build intuitive interfaces that allow merchants to configure their own "Value-Added" rules without needing a support ticket.

Data-Driven Decisions

Use operational KPIs to identify bottlenecks in the kitting process. If a specific "tagging" step is slowing us down, you’re the one who finds out why and fixes it.

Cross-functional Collaboration

Act as the glue between Sales (who sells the vision), Engineering (who builds the logic), and Operations (who does the work). ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.