Asia Pacific - Customer Proximity specialist

Pernodricard

SingaporeSeen 11 days ago

View Application Page

Domain

ecommerce developer_tools

Tech Stack

Salesforce CG CloudAccenture NewspageJDESAPTrade Promotions ManagementSFA

Must-Have Requirements

✓Strong understanding of sales processes (on-trade, off-trade)
✓Proven experience implementing IT solutions for Commercial functions
✓Expertise in change management and adoption tools
✓Experience with Trade Promotions Management
✓Experience with SFA
✓Experience with Distributor Management Systems
✓Knowledge of integration technologies (SOAP/REST API/FTP)
✓Knowledge of ERP integration (JDE/SAP)
✓Agile principles knowledge
✓Testing/deployment methods knowledge
✓Excellent communication skills
✓Stakeholder management skills
✓Project management skills
✓Ability to work autonomously and proactively
✓Collaboration and team spirit
✓Attention to detail
✓Strong analytical and problem-solving skills

Nice to Have

-Familiarity with Salesforce CG Cloud
-Familiarity with Accenture Newspage
-Prior experience in beverage or consumer goods industry

Description

About the job About Pernod Ricard Pernod Ricard is the world’s #1 premium spirits organization, managing a portfolio of 240 premium brands across 160+ countries. With 18,500 professionals in 73 countries, we are “Créateurs de convivialité,” committed to creating authentic, friendly, and responsible experiences. Sustainability and responsibility are at the heart of everything we do. About the Tech Team Our global Tech team operates in an agile, dynamic product organization. We foster innovation, collaboration, and continuous improvement to stay at the forefront of technology advancements. Join us to shape cutting-edge products and enhance efficiency in a global environment. Role Purpose The C3 Customer Proximity Specialist ensures demand management, testing, change adoption, and value creation for Customer processes within the APAC region. This role also supports local and legacy applications until migration to the target product landscape.

Key Responsibilities

Capture Affiliate Needs

Conduct interviews and surveys to understand affiliate requirements, analyze feedback, and propose tailored solutions aligned with global product offerings.

Incident Management

Act as liaison between business and incident support teams, qualify incidents, and direct them to appropriate capability teams.

Stakeholder Management

Serve as strategic interface between commercial stakeholders and global IT/vendor teams to alignment.

Change Management & Rollout

Prepare change plans, assess local impact, support testing, and perform rollout activities to drive adoption of global products.

Value Realization

Collect and consolidate metrics to report on product value at affiliate level.

Support Legacy Applications

Manage existing local tech solutions (e.g., Trade Promotions Management, SFA) until migration. Knowledge & Expertise Strong understanding of sales processes (on-trade, off-trade). Proven experience implementing IT solutions for Commercial functions (preferably in beverage or consumer goods). Expertise in change management and adoption tools. Experience with Trade Promotions Management, SFA, Distributor Management Systems. Familiarity with Salesforce CG Cloud, Accenture Newspage. Knowledge of integration technologies (SOAP/REST API/FTP) and ERP integration (JDE/SAP). Agile principles and testing/deployment methods. Excellent communication, stakeholder management, and project management skills. Ability to work autonomously and proactively in a global, cross-functional environment. Key Attributes Collaboration & team spirit Attention to detail Strong analytical and problem-solving skills Proactive and independent approach Stakeholders