Senior Product Manager

About SugarCRM

From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.

Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.

If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.

We’re looking for a Senior Product Manager (Platform) to help shape and execute the strategy for the foundational platform that powers all SugarCRM products. This role is critical in driving platform capabilities that enable scalable, secure, and delightful experiences across our ecosystem. You’ll collaborate with Engineering, Architecture, UX, and Go-To-Market teams to deliver impactful platform initiatives.

**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.**

*We are not able to offer Visa sponsorship at this time*

Impact You Will Make in the Role

Execute on Platform Vision

Translate the platform strategy into actionable roadmaps and deliverables that support consistent, scalable experiences across SugarCRM products.

Drive Key Initiatives

Lead projects that unify user and admin experiences, enhance extensibility, and enable integrations across the ecosystem.

Advance Conversational AI and Analytics

Partner with cross-functional teams to deliver platform capabilities that power AI-driven experiences and analytics.

Own Core Platform Components

Manage requirements and execution for initiatives like analytics, identity and user management, common data models, and third-party integrations.

Collaborate Across Teams

Work closely with Product, Engineering, and Go-To-Market stakeholders to ensure alignment with business priorities and customer needs.

Measure Impact

Define and track KPIs for platform adoption and performance, ensuring transparency and continuous improvement.

What You Will Bring

5+ years of product management experience, including enterprise SaaS products ; experience in CRM, CX, or adjacent domains is a plus. Strong understanding of platform and ecosystem strategy — including APIs, integrations, and extensibility. Proven experience in delivering AI-driven platform capabilities, including conversational AI and advanced analytics Proven ability to deliver cross-product initiatives such as unified UX, analytics, or data frameworks. Technical acumen to engage effectively with Engineering and Architecture teams. Bachelor’s degree in Computer Science, Engineering, or related field; MBA a plus.