Veterinary Receptionist

Receptionist Caring Hands Rockville is hiring a part-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care

As you join our mission, expect to be supported in your work and home life with

A comprehensive benefits package, including medical, dental, and vision insurance Paid time off and a 401(k) plan for full-time employees Professional development opportunities Employee pet discount because we know your pets are family, too.

Salary

$18.00-$20.00 per hour, dependent on experience and skill

Schedule

This is a part-time position, Evening hours 2pm-8pm 3 days a week, and every other Saturday 7:30 am to 4:30 pm Key Responsibilities: PM- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms. Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments. Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups. Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior. Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

Previous experience as a veterinary receptionist is required. Strong organizational and multitasking skills Ability to maintain a calm, professional, and positive demeanor About Caring Hands Rockville Caring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients. Our full-service hospitals offer state-of-the-art care for our patients, including computerized patient records, digital radiography, and an in-house laboratory.