Director, Product Management

About SugarCRM

From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.

Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.

If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.

About the Role

We’re looking for an experienced Director of Product Management to lead the strategy, vision, and execution for Sugar Sell, the core sales automation product within the Sugar portfolio. In this role, you will define how Sugar Sell evolves to support modern selling workflows, including opportunity management, forecasting, activity planning, AI‑driven experience, insights, and actions.

You’ll lead a team of talented Product Managers, guiding them in building a cohesive, efficient, and seller‑focused experience. You’ll collaborate closely with Engineering, UX, Architecture, and Go‑To‑Market teams to bring the Sugar Sell strategy to life, ensuring the product remains intuitive, powerful, and scalable for sales teams.

**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver location, specifically, working in-office a minimum of 3 days per week.**

*We are not able to offer Visa sponsorship at this time*

Impact You Will Make

Define and Drive the Sugar Sell Vision

Shape the strategic direction for Sugar Sell, ensuring the product delivers consistent, scalable, and high‑impact seller workflows that support predictable revenue generation.

Lead and Develop the Team

Manage a team of Product Managers, providing mentorship, clear direction, and growth opportunities.

Advance AI‑Driven Sales Productivity & Analytics

Drive AI‑powered capabilities that enhance seller efficiency such as guided selling, predictive insights, and intelligent automation.

Collaborate and Influence

Partner across Product, Engineering, and Go-To-Market to ensure platform capabilities align with business priorities and customer value.

Measure and Communicate Impact

Define and track KPIs related to seller usage, productivity, adoption, and satisfaction, ensuring transparency and alignment across teams.

What You Will Bring

10+ years of product management experience, including 3+ years leading product managers Demonstrated success building commercialized, market-facing products (not internal-use tools) Deep understanding of seller workflows, CRM systems, sales processes, and revenue technology ecosystems. Experience with enterprise SaaS products, ideally in CRM, CX, or adjacent domains. Excellent communication, stakeholder management, and storytelling skills. Bachelor’s degree in Computer Science, Engineering, Business Administration or related field; MBA a plus