Customer Engagement Manager

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

Job Description

Job Description Customer Engagement Manager -- High Consequence Mission (HCM) Sector Location: Fort Liberty, NC Target Market: DOD & Intelligence Community Position Overview Serves as the embedded Customer Engagement Manager for all customers on Fort Liberty in support of the National Geospatial Intelligence Agency (NGA). The Customer Engagement Manager will engage customers daily, survey for mission gaps and shortfalls, and communicate these requirements back to the NGA Program Office routinely. This position is the face of the NGA Program office to all stakeholders on Fort Liberty. The Customer Engagement Manager is expected to keep Fort Liberty customers abreast of the latest developments from the NGA Program Office and facilitate any NGA personnel site visits to the customer they are embedded with. This position is wholly responsible for maintaining the customer relationships at their site.

Requirements

Experience with mission requirements capture in at least two of the following: ISR, geospatial intelligence, data analysis and mission planning. 10+ years diversified experience in DoD programs Technical or Business degree preferred Demonstrated understanding of the customer network in one or more of the following: National Geospatial Intelligence Agency (NGA), US Army, Office of the Secretary of Defense (OSD), Special Operations Command (SOCOM), US Marine Corps, Defense Intelligence Agency (DIA) Must be willing and able to travel, as required, 10-20%. Keen understanding of the Customer and their Mission Excellent verbal and written communication, in order to articulate customer requirements effectively Active Top Secret Clearance with SCI & CI Poly eligibility required Desired Candidate Traits Background in conducting training and/or writing programs of instruction (POIs) for software applications supporting military units or IC analysts Ability to translate mission requirements into technical requirements for action by engineering staff Basic understanding of software, data science, artificial intelligence and machine learning concepts Demonstrates ability to influence, inspire trust and establish & sustain credibility Previous experience working with units at Fort Liberty desired

Security Clearance Requirement

An active Top Secret SCI security clearance is required for this position.​ This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now. Salary Range: $134,100.00 - $241,400.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/ .