Volunteer & Good Neighbor Team Coordinator

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY

This position will coordinate all volunteer engagement (including individual volunteers and Good Neighbor Teams) for the World Relief Baltimore field office.

ROLE & RESPONSIBILITIES

Ensure a strong and dynamic volunteer base enabling the office to effectively support service delivery, fundraising and community outreach objectives. Establish a comprehensive volunteer engagement plan including formal recruitment, training, communication, support and recognition plans for both individual volunteers and Good Neighbor Teams. Develop and implement recruitment strategies for critical volunteer opportunities, assessing and refreshing priorities on an ongoing basis. Develop, promote, and maintain a wide range of volunteer opportunities to further integrate volunteers throughout the office. Work closely with churches and/or other community partners to recruit and engage Good Neighbor Teams. Maintain a consistent, efficient and thorough application and screening process of all volunteers that complies with National Performance Standards. Respond to volunteer inquiries from the public in a timely, professional manner. Ensure the provision of orientation and training to all incoming volunteers and GNTs. Collaborate with WRB program staff and leadership in the scheduling, development, coordination and facilitation of volunteer and GNT orientations and trainings. Develop and conduct refresher and volunteer development training sessions for existing volunteers. Closely track database and manage volunteer/GNT assignments. Develop frequent targeted emails, phone calls, and unique methods of engagement within existing volunteer base.

Monitor the progress of each volunteer/GNT assignment, addressing any performance deficits in a timely manner. Engagement & Retention

Check-in regularly with volunteers and GNTs and provide support as needed. Create and plan opportunities for meaningful volunteer recognition throughout the year. Ensure that each volunteer is connected with a broader community of volunteers, either through church-based teams or through periodic gatherings with other volunteers. Maximize use of World Relief’s e-learning platform “the Workshop” to develop learning pathways for volunteers and GNTs. Ensure follow-up and communication with churches, organizations, volunteer groups, including appreciation, events and thank you notes. Develop feedback mechanisms in order to identify opportunities for improvement with volunteer/GNT engagement. Collaborate with WRB programs staff and leadership to create and support church and volunteer engagement opportunities for individuals and GNTs. Act as a liaison between volunteers and the office to ensure that staff are prepared for the arrival of volunteers, and that all necessary tools, resources, and materials are readily available and that all staff understand details and expectations. Attend program meetings as needed to share volunteer input on client adjustment and integration, and to better guide volunteers in assisting to meet programmatic and missional goals. Ensure appropriate and timely communication between volunteers and WRB staff in order to address volunteer opportunities, concerns, questions or needs and relay to appropriate staff. Alongside the Office Director, develop an office-wide volunteer philosophy and recruitment strategy. Manage Volunteer Program metrics by developing and maintaining program evaluation methods, including regular entry and monitoring of volunteer data and tracking, to evaluate program effectiveness and growth opportunities. Provide coaching and accountability to employees who interact with community partners, volunteers, and interns, focused on volunteer role development, recruitment, placement, retention, encouragement, and recognition.

Participate in national volunteer staff working groups on a periodic basis. Other Responsibilities

Facilitate 1-time volunteer service events as appropriate (e.g., Church service days) On occasion, represent World Relief at community events or speaking engagements. Other tasks as assigned.

JOB REQUIREMENTS

Mature and personal Christian faith Committed to the mission, vision, and values of World Relief Desire to serve and empower the Church to impact vulnerable communities Able to affirm and/or acknowledge World Reliefs Core Beliefs , Statement of Faith , Christian Identity and National Association of Evangelicals' For the Health of The Nation document Strong leadership skills to motivate and inspire a diverse group of people. Strong written and verbal communication skills; familiarity with tailoring messaging to diverse stakeholder groups. Ability to multi-task and manage multiple deadlines with a limited degree of supervision. Must have the ability to work under pressure with flexibility in a virtual or in-person team setting. Excellent problem solving and planning abilities, and a willingness to analyze and adapt processes to better achieve goals. Knowledge of project management concepts, tools and activities, requirements analysis and facilitation helpful. Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization. Able to perform well in spite of complex or ambiguous challenges. Able to build positive inter-departmental relationships. A self-starter with strong initiative, follow-through, and organizational skills; must be able to prioritize, multi-task, and be attentive to details. Cross-cultural experience and an ability to train and educate adult learners about cross-cultural relationships and dynamics. A passion for engaging volunteers in service opportunities. Demonstrated ability to mobilize, convene, motivate, coach, and facilitate individuals and teams toward a common purpose. Familiarity and ease of use in basic computer programs (Word, Excel, Publisher, Power Point, databases); other design/marketing skills a plus. Bachelor’s degree preferred (or relevant experience). Driver’s license and access to a vehicle required. Periodic evening and weekend availability required. Proficiency with Microsoft Office suite Ability to learn Dynamics database and other internal systems.

PREFERRED QUALIFICATIONS

Bachelor's Degree preferred Cross-cultural experience preferred