Salesforce Service Cloud Engineer

About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com .

The opportunity

Key Responsibilities

Experience as a Salesforce Developer/Engineer, with a focus on Service Cloud OMS. Strong experience configuring process flows, automation (Flow, Process Builder), and data models. Extensive experience with the Lightning Web Components (LWC) and Aura frameworks. Proven ability to customize Salesforce using Apex, Visualforce, and other programmatic tools. Experience in developing and maintaining integrations between Salesforce and 3rd party systems. Experience working effectively within an Agile team environment. Good exposure to the Salesforce partner community and ecosystem.

What you’ll be doing

We are looking for candidates experienced in developing and configuring solutions on the Salesforce platform, particularly within Service Cloud. You will work on client projects, using Lightning and Apex to build custom features, automate processes, and integrate Salesforce with other systems.

Communication & Collaboration

Strong written and verbal communication skills, able to articulate technical concepts to non-technical stakeholders. Demonstrated ability to work effectively in a team-oriented, collaborative environment.

Certifications (One or more of the following are highly preferred)

Salesforce Platform Developer I or II certification. Salesforce Service Cloud Consultant certification. Experience with Salesforce Experience Cloud (Community Cloud).

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are. Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with Heart , fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage , inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML MAP

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. WPP (VML MAP) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. For more information, please visit our website , and follow VML MAP on our social channels via Instagram , LinkedIn and X . When you click “Apply now” below, your information is sent to VML MAP. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our Privacy policy . California residents should read our California Recruitment Privacy Notice .