Manager, Technical Shared Services

Who We Are

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

What you'll do

Team Leadership

Recruit, train, and manage a diverse team of Analysts, Engineers, and Team Leads, overseeing the full employee lifecycle from hiring to performance management.

Strategic Execution

Translate company-wide strategic objectives into actionable team goals, ensuring all technical milestones align with broader business needs.

Resource & Capacity Planning

Proactively forecast resource requirements and manage team utilization to ensure high-efficiency delivery across all projects.

Performance Governance

Establish and maintain robust metrics to measure team progress, implementation ease, and overall productivity standards.

Operational Reporting

Provide regular, data-driven reports to executive leadership regarding team performance, service targets, and project results.

Process Innovation

Lead the continuous improvement of project methodologies and internal tools, recommending policy changes to drive operational efficiency.

Stakeholder Partnership

Collaborate with internal departments to refine communications and workflows, ensuring an exemplary service experience for both internal and external clients.

Technical Escalation Management

Serve as the primary lead for technical escalations to Development, overseeing documentation, testing, and progress tracking through resolution.

Coaching & Culture

Foster a culture of accountability by clearly communicating job expectations and providing ongoing coaching to develop team members' technical and professional skills.

What you'll bring

Education

Bachelor’s degree, college diploma, or equivalent professional experience in a related technical field.

Leadership Experience

Minimum 3+ years in a leadership role managing direct reports, with a proven ability to assess team strengths, provide constructive feedback, and drive professional development.

Technical Implementation

3+ years of experience in software implementation or customer-facing technical services, specifically within a technology or SaaS environment.

Domain Expertise

3+ years of hands-on experience with Emburse products (or equivalent enterprise platforms) and a deep understanding of the competitive landscape and integrated partner ecosystems.

Business Systems

Proficiency in administering CRMs , database-driven workflow tools, and financial management software to drive operational results.

Strategic Acumen

Ability to connect team-level objectives to global company goals, adjusting processes and making data-driven recommendations to executive leadership.

Stakeholder Management

Exceptional interpersonal skills with a focus on negotiation, diplomacy, and the ability to manage competing priorities from multiple internal and external stakeholders.

Communication & Presentation

Superb verbal and written communication skills, including proficiency with business productivity suites and virtual presentation software.

Culture & Values

A "learner’s mindset" with a commitment to continuous improvement and a track record of instilling core organizational values within a team.