Field Service Manager - Peabody

About Culligan Quench Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/

About Culligan There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com.

Values: 5Cs Culligan as One Customers come first Commitment to Innovation Courage to do what's right Consistently deliver exceptional results

Position Summary

Culligan Quench is seeking a Field Service Manager (FSM) to lead service operations in the Peabody, MA market.

This role supports the Regional Service Director by managing a team of Field Service Technicians, ensuring efficient installations and maintenance, and maintaining high customer satisfaction. The FSM will play a critical role in training, compliance, and service excellence while driving operational improvements.

Responsibilities

Management of a team of Field Service Technicians Responsible for the successful training of new staff in the assigned region Maintain an exceptional level of customer satisfaction by possessing superior customer management skills Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed Balanced management and dependable submissions of reports, paperwork, and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms] Support the Regional Service Director with new hires, new personnel appointments, administrative tasks, and onboarding processes Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary Serves as designated manager for all on-call responsibilities in the region

Requirements

Vocational technical school diploma/certification preferred Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee, and tea dispensing units strongly preferred Prior management experience, route-based preferred Experience working with power tools, ladders and aerial work platforms exceeding 6-feet OSHA 10-hour certified or be OSHA trained within 3-months of employment Superior verbal and written communication skills Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) Fluent use of personal digital assistants (i.e. tablets and smartphones) Knowledge of ServiceMax and/or Salesforce a plus Valid current driver’s license in good standing Ability to pass a pre-employment drug screen Overnight travel may be required

What We Offer Medical, Dental, Vision which start day one 401(k) match of 50% up to 6% Life insurance Disability Unlimited Paid Time Away Parental leave Additional voluntary benefits Career progression opportunities Coaching and professional development