Senior Technical Product Manager

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

About the job Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. Our Mission Filevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale. The Role As the SRE & Reliability Sr Product Manager, you will own the strategy, execution, and continuous improvement of Filevine's site reliability and platform resilience. You will directly manage the prioritization for the teams responsible for keeping Filevine fast, stable, and available—including DevOps, the On-Call team (SREs), Database Reliability Engineering (DBRE). Your primary focus will be driving measurable improvements in uptime, incident prevention, and release confidence across the platform. This role requires a strong technical foundation (ideally with a software engineering background) and the ability to translate complex reliability data into clear strategy for leadership and cross-functional partners.

Primary Duties and Responsibilities

Strategy & Team Leadership

Directly manage and align the prioritization of DevOps, SRE, and DBRE infrastructure teams under a unified reliability strategy. Set team objectives, drive execution, and ensure resources are focused on the highest-impact business and reliability investments.

Platform Reliability & Incident Prevention

Conduct ongoing risk assessments of Filevine's platform to identify and prioritize areas of greatest fragility and business focus. Use data from incident history, usage analytics, monitoring systems, and customer feedback to drive proactive hardening efforts and reduce unplanned downtime.

Reliability Metrics & Reporting

Define and track key reliability indicators (uptime/availability, mean time to detect, mean time to resolve, incident frequency). Own the reporting apparatus that makes platform health visible and actionable for leadership and product teams.

Status Page & Incident Communication

Manage the process for updating the status page (status.filevine.com) during reliability events. Define clear criteria for posting incidents according to established communication protocols, and ensure customers and internal stakeholders receive timely, accurate updates.

Cross-Functional Alignment

Serve as the bridge between SRE, Product, Engineering, and customer-facing teams (Support, Sales, Partners) to ensure reliability priorities reflect real customer and business impact. Translate reliability trends and infrastructure health into actionable insights for non-technical stakeholders.

Infrastructure & Tooling

Evaluate, implement, and manage the reliability and observability tech stack. Drive decisions on monitoring, alerting, test environments, and infrastructure tooling to ensure the platform scales reliably.

Team Enablement & Culture

Establish reliability standards, runbooks, and operational patterns that empower engineering teams to contribute to platform resilience. Build documentation and training to make reliability ownership a shared responsibility across the organization.

Knowledge and Skills 5+ years of experience in SRE, DevOps, platform engineering, or reliability-focused product/program management in SaaS.

Software Engineering Background

Prior hands-on experience as a software engineer or in a deeply technical role. Comfortable reading code, reviewing architecture decisions, and engaging in technical design discussions with engineering teams.

SRE & Infrastructure Expertise

Strong understanding of site reliability principles, cloud infrastructure, database reliability, container orchestration, and modern DevOps practices. Experience managing or closely partnering with SRE and DevOps teams.

Risk Assessment & Data Proficiency

Strong analytical skills with the ability to use data sources (monitoring platforms, Pendo, Domo, Salesforce, incident logs) to prioritize reliability efforts by business impact.

Communication Mastery

Ability to translate complex reliability and infrastructure data into clear narratives for leadership, product managers, and customer-facing teams. Experience leading incident reviews and high-visibility operational meetings is essential.

SDLC & Release Lifecycle Knowledge

Deep understanding of software development lifecycles, release protocols, and incident response processes.

Problem Solving

Ability to identify the highest-leverage reliability investments and implement processes that improve platform stability without slowing engineering velocity.

Education B.S. or M.S. in computer science, software engineering, or a related technical field; comparable certifications. Or equivalent direct work experience, with a demonstrated track record in software engineering and/or site reliability engineering.