ERP & OMS Support Specialist

Position Overview Provide hands-on support for ERP, OMS, and retail POS systems supporting China business operations.

This role investigates system exceptions, supports controlled configuration changes, assists with integration issue analysis, and collaborates with global IT teams in India and the US.

This is not a helpdesk role. As part of a focused two-person systems team in China, the position requires structured troubleshooting, technical judgment, and the ability to narrow root causes before escalation.

Strong performance can grow into deeper local ERP and OMS subject-matter ownership over time.

Key Responsibilities

Support daily operations of China ERP, OMS, and retail POS systems Investigate system exceptions across order, inventory, procurement, warehouse, and finance processes Identify and narrow root causes before escalation Coordinate issue resolution with global IT and vendors under Aaron’s guidance Support ERP and OMS optimization initiatives Maintain ERP master data and key configurations per defined approval processes Support controlled configuration updates in ERP and OMS Assist with data validation and operational accuracy checks Review logs and transaction records to support API and integration issue analysis Prepare structured issue summaries for global IT teams Participate in integration testing and validation Develop and maintain ERP and OMS SOP documentation Identify recurring system risks and propose improvements Support enhancement testing and rollout coordination

Requirements

2+ years of ERP system support experience (ERP required) Experience with Jackyun ERP strongly preferred Retail, e-commerce, or supply chain experience preferred Ability to analyze system behavior and narrow integration issues independently Basic understanding of APIs and system integration concepts Strong analytical skills and attention to detail Able to participate in English meetings and communicate with India and US IT teams