Manager, Logistics and Supply Chain

Manager, Logistics and Supply Chain Location : Ottawa | Hybrid Department : Logistics Reports To

Dean O'Brian - Senior Director of Operations Type : Permanent I Full-Time Vacancy Status : This is an active role and we are currently hiring for this position. About Solink At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights. Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency. Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats. We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started! The Role Solink is growing quickly, and so is the complexity and scale of our supply and logistics operations. The Manager, Supply Chain & Logistics will play a pivotal role in leading our supply and logistics chain team through this next stage of growth. You’ll oversee a team of supply and logistics professionals, driving operational excellence, process efficiency, and scalable systems that keep pace with increasing customer demand. This role will partner closely with our Deployment Operations team, Customer Support Team, and cross-functional stakeholders to ensure Solink products are delivered seamlessly, efficiently, and on schedule. This is an ideal opportunity for someone who thrives in high-growth environments, is passionate about process optimization, and enjoys building structure and scalability into dynamic, fast-evolving operations. What You’ll Do Lead and develop a team. You will manage, mentor, and support the supply and logistics team, ensuring alignment, accountability, and engagement. You will set priorities and performance expectations, build a culture of transparency and collaboration, and support continuous improvement through coaching, development, and the provision of tools and systems that enable the team to operate at its best. Oversee supply chain and order management. You will manage end-to-end inventory control, demand forecasting, supplier relationships, and order management processes. This includes improving forecasting accuracy in a variable demand environment, strengthening inventory planning and MRP practices, and ensuring order management flows smoothly across CRM and ERP systems. You will anticipate and mitigate supply chain risks while balancing cost, efficiency, and service levels. Promote safety and compliance. You will ensure adherence to customs, import/export, regulatory, health, safety, and internal security standards across North America, EMEA, and other international markets. You will support teams in maintaining rigorous compliance practices while enabling operational agility. Measure performance and optimize operations. You will lead the ongoing optimization of supply chain, logistics, and third-party (3PL) operations, including ownership of the transition and ongoing performance management of 3PL partners. You will establish and monitor KPIs related to SLA adherence, lead times, accuracy, and cost efficiency. You will track and analyze performance metrics across forecasting, inventory, order management, and delivery execution, and use data insights to implement improvements that scale with organizational growth. Collaborate across multi-team operational functions. You will partner closely with Deployment Support Technicians, Project Managers, implementation and customer support leadership, and post-installation teams to improve planning, communication, and execution. You will ensure clarity of roles, accountability, and alignment across all operational functions while driving continuous improvement initiatives and scalable system enhancements. Drive systems and process improvement. You will support the design and refinement of systems and processes that enable reliable order management, supplier coordination, and inventory control. This includes identifying automation opportunities, optimizing workflows across ERP and CRM platforms, and ensuring processes evolve in step with growth and operational complexity. What You’ll Bring The experience. You have 5-7 years progressive experience in supply chain, logistics, fulfillment, or order management, ideally within hardware or technology-enabled environments. You have led or supported change initiatives and understand how to improve processes, implement controls, and manage KPIs effectively. Experience building or refining systems in scaling organizations is strongly valued. Exposure to Lean or Six Sigma or other process improvement methodologies is considered an asset. The leadership. You are an effective people leader who can coach, mentor, and develop teams while balancing multiple priorities. You take initiative and work with urgency, encouraging your team to do the same and fostering a culture where everyone takes ownership and can adapt easily to evolving priorities. You are comfortable providing clear direction and feedback and supporting teams through change. You remain calm under pressure and can make sound decisions in a fast-paced environment. The technical skills. You are proficient with ERP systems (NetSuite preferred), Excel, and operational analytics tools. Experience with Salesforce or other CRM platforms is an asset, as is an interest in automation and technology-enabled process improvement. The interpersonal skills. You have professional and flexible communication skills, able to adapt your messaging to fit your audience. You can build trust and credibility across teams and levels, partnering effectively with deployment, field operations, and leadership. Security requirements Candidates must undergo a criminal records check upon hire; Be a Canadian Citizen (dual citizens included), or eligible to work in Canada; Be willing to comply with Solink’s own security policies and standards. Our Values

We do things the Solink way

Act with URGENCY – Our customers move fast, so we do too. Deliver with QUALITY – We sweat the details and hold a high bar. Win with TEAM – No egos. Just outcomes, built together. Lead with TRUST – We earn it through clarity, consistency, and care. These aren’t just words—they shape how we hire, lead, and grow. Why Solink? We’re not just building tech - we’re building a place where great people do great work. Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required. Meaningful equity: Every full-time, permanent employee has a stake in our growth. Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account for full-time, permanent Solink employees. Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs for all Solink employees. Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together. Candid culture: Clear expectations, honest feedback, and no politics. Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun. What to Expect from the Hiring Process

We respect your time and value transparency. Here’s what to expect

A virtual interview with a Talent Advisor discussing your interest in the role and your experience. The conversation will be recorded using Metaview, an AI-powered video interview tool. A 45-minute virtual interview with the Senior Director, Operations. An in-person interview with Senior Director, Operations. Offer & onboarding How to Apply Submit your resume and a short cover letter via our [ Careers Page ]. Let us know what excites you about this role, and how you’d help move Solink forward. Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know. NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position. Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know. Compensation CA$98,400 - 115,000 Options: 2000 At Solink, we’re committed to a simple and transparent approach to compensation. Pay is determined based on several factors, including your location, experience, job-related skills, and how you demonstrate them throughout the interview process. We make compensation decisions thoughtfully, with a focus on fairness, internal equity, and the impact you’ll have in this role. NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position. Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.