Lead Data Center NOC Engineer

About the Company Armada is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML to some of the world’s most remote places. Named one of Fast Company's Most Innovative Companies, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. With over $200 million in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and has strategic partnerships including Starlink, Skydio, and NVIDIA. We are looking for the most brilliant minds in the world to join us. Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world.

Job Summary

We are seeking a Lead Level 2 Data Center NOC Engineer to provide technical leadership and operational ownership across modular, edge, and distributed data center environments. This lead role acts is responsible leading incident response, mentoring NOC staff, and ensuring uptime of critical infrastructure including power, cooling, and networking systems. The ideal candidate combines deep hands-on troubleshooting with strong leadership, communication, and process ownership.

Key Responsibilities

Shift & Operational Leadership

Act as the senior technical lead on shift, guiding and supporting L1 NOC technicians. Serve as primary escalation point for incidents until resolution or handoff to L3 Engineering. Lead shift handovers, prioritization, and operational decision-making. Mentor and coach junior NOC staff and support onboarding. Represent the NOC during cross-functional incident bridges.

Incident Command & Reliability

Serve as Incident Commander for medium to high-severity incidents. Own end-to-end incident lifecycle: detection, triage, mitigation, communication, and resolution. Drive root cause analysis (RCA) and corrective actions for recurring issues. Ensure high-quality, executive-ready incident communications. Continuously improve MTTR and operational reliability.

Infrastructure & Data Center Operations

Monitor and troubleshoot physical infrastructure using PLC, BMS, and DCIM platforms. Perform health checks on UPS, PDUs, generators, CRAC/CRAH systems. Troubleshoot MEP-related issues and coordinate maintenance and remote hands. Support modular, containerized, and micro data center deployments. Enforce physical and logical security policies.

Networking Operations & Troubleshooting (L2)

Monitor and troubleshoot switches, routers, firewalls, and edge connectivity. Perform L2/L3 troubleshooting (VLANs, IP addressing, MTU, routing fundamentals). Validate fiber/copper connectivity, optics, link status, and redundancy paths. Troubleshoot VPNs and secure remote access solutions. Escalate architecture or design issues to Network Engineering (L3).

Tooling, Runbooks & Automation

Use observability and ITSM platforms (Grafana, Zenduty, ServiceNow, Jira, SolarWinds). Own and maintain operational runbooks, SOPs, and escalation procedures. Improve alerting quality, dashboards, and noise reduction. Support automation, reporting, audits, and compliance requests.

Collaboration & Change Management

Partner with Engineering and Product teams. Participate in change planning, execution, and post-change validation. Identify operational gaps and drive continuous improvement initiatives.

Required Qualifications

7+ years experience in NOC, data center, or infrastructure operations. Demonstrated experience leading incidents or technical shifts. Strong hands-on experience with DCIM/BMS platforms (Distech, Schneider, RadixIOT). Advanced L2/L3 networking troubleshooting experience. Solid understanding of power, cooling, and monitoring systems. Ability to interpret electrical one-lines and network diagrams. Comfortable with shift work and on-call rotations.

Preferred Qualifications

Certifications: CCNA, JNCIA, CDCTP, CDCP, or equivalent. Experience with edge/remote connectivity (VSAT, LTE/5G, Starlink). Familiarity with Linux/Windows server environments. Basic scripting (Python, Bash, PowerShell). You're a Great Fit if You're A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you Equal Opportunity Statement At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time. Unsolicited Resumes and Candidates Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.