Customer Service Representative

Customer Service & Project Coordinator Ulaanbaatar, Mongolia What we do at Weir We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining. Make your impact You’ll play a key role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future. What you’ll do

Safety First

Demonstrate 100 percent commitment to our zero harm behaviours in support of our drive towards developing a world-class safety culture.

Customer Service and Order Management

Process customer purchase orders for equipment and spare parts, act as the primary point of contact for order updates, and liaise with customers to assist with their requirements. Daily tasks include sales order entry, quote generation, and managing returns, credits, and warranty claims. Success means timely and accurate order processing with high customer satisfaction.

Project Coordination

Track and report on sales orders and large project orders to ensure on-time delivery. Monitor progress and timelines, provide status updates and coordinate with logistics to align equipment delivery forecasts.

Sales and Administrative Support

Support the Sales team with reporting, analysis, pricing, and on-time delivery reporting. Assist the Country Manager and Sales Manager as an executive assistant with scheduling, event organisation, and office administrative tasks.

Data and Systems Management

Maintain customer master data and assist finance with invoice queries. Utilise Microsoft Office suite and SAP or Salesforce CRM systems as applicable. What you’ll bring Must-haves Fluent written and verbal communication skills in English and Mongolian Experience in customer service, logistics, project coordination, or administrative support Strong organisational skills with the ability to manage time effectively and prioritise tasks Proficiency in Microsoft Office, including Excel (intermediate to advanced), Word, Outlook, and PowerPoint Nice-to-haves Experience with SAP Order Management Software and Salesforce CRM Background in sales administration or project management Knowledge of business, accounting, or commercial processes Ability to work independently and coordinate with multiple internal and external stakeholders Why join Weir? We live our values: safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes. We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies. We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives. Benefits Competitive pay Career development and learning support Access to global inclusion networks Regional and team-specific benefits Sharebuilder scheme Wellness support for you and your family Collaboration with global teams Study support