Travel Operations Coordinator

About Fora Fora is the modern travel agency , empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B+ travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform. Our business-in-a-box platform gives travel entrepreneurs everything they need to launch and scale, from cutting-edge tools and personalized training to a vibrant community and exclusive industry partnerships. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career , whether full-time or part-time. We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal. Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City . In 2025, we announced our $60 million Series B and C investment rounds , led by Thrive Capital and Insight Partners , with participation by previous investors including Forerunner and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and Built In 2025 Best Places to Work. We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel.

About The Role

We're seeking a highly organized Travel Operation Coordinator to support our growing portfolio of travel advisor educational experiences. This role is essential to scaling our program operations, handling high-volume administrative tasks, and ensuring seamless communication with hundreds of travel advisors across multiple concurrent programs. You'll work closely with our Travel Operations team to manage day-to-day operational execution, allowing our strategic team to focus on program development, partner relationships, and data-driven optimization. This is an ideal opportunity for someone who thrives in fast-paced, start-up environments, excels at managing multiple concurrent projects, and takes pride in flawless execution of detailed processes. About Our Familiarization (Fam) Program Our Fam program connects travel advisors with immersive destination experiences, partner properties, and industry education opportunities. We manage 60+ programs annually, ranging from destination-specific trips to property showcases and industry events. This role is critical to ensuring smooth operations as we scale to serve our growing advisor community.

Key Responsibilities

Familiarization (Fam) Trip Planning Work with selected partners to organize and confirm Fam trips (usually multiple partners per trip) including scheduling in conjunction with our Fora’s programming calendar Record all Fam programming in the appropriate project management system for visibility across departments and easy tracking Track confirmations and assure comprehensive and seamless provision of services Create itineraries for the Fam trips Reconfirm all services prior to departure Assist with the selection of advisors for each program and the selection of Fora HQ leads Advisor Communication & Selection Management Manage individualized email campaigns for every Fam selection, waitlist notification, and denial across 60+ annual programs Create and send customized Fam Hub announcements with trip-specific details for each opportunity Follow up with every advisor (selected, waitlisted, or denied) with opportunity specific stats, ensuring timely, professional communication Monitor and respond to forum comments, direct messages, and WhatsApp communications from advisors Program Operations & Content Management Track and ensure accurate Partner Fam information submission and maintenance Manage Fam subledger and process invoicing for both advisor and HQ expenses Update and refresh Fora Fam itineraries in internal software systems Create and maintain lookbooks and operational dashboards for HQ leadership Manage Canva templates and create program-specific graphics (applications closed posts, announcements, etc.) Data Tracking & Reporting Support Maintain accurate records across all Fam programs and selection cycles Support data analysis projects for program performance and 2026 planning Ensure data integrity across multiple tracking systems Assist with reporting requirements for leadership team

Requirements

2+ years of experience in travel planning, event management, or a similarly operational, customer-facing role Strong program coordination, operations, or administrative experience managing high-volume communications Exceptional organizational skills with a proven ability to manage 50+ concurrent projects while maintaining accuracy and follow-through Excellent written communication skills, with the ability to maintain a warm, clear, and professional tone across all advisor- or customer-facing touchpoints Advanced proficiency with email marketing platforms, spreadsheets, and project management tools Experience using Canva or similar design tools to create basic marketing or program materials Meticulous attention to detail, including accuracy in data entry and financial or operational tracking Ability to thrive in fast-paced environments with shifting priorities and frequent deadlines Self-starter mindset with strong independent problem-solving skills Process-oriented approach, with demonstrated ability to build systems that reduce errors and improve efficiency Ability to remain calm under pressure while managing multiple urgent priorities Collaborative working style, with an understanding of how strong execution enables broader team goals Strongly Preferred Experience in the travel industry, hospitality, or event coordination environments Familiarity with community management or advisor-facing communications Background in financial reconciliation, expense tracking, or operational reporting Experience with automation or no-code tools such as Zapier, Airtable, or similar platforms Understanding of travel advisor business models and workflows Demonstrated adaptability when launching new programs or responding to evolving priorities Compensation Compensation for this role varies based on experience, with an indicative range of $60K–$90K + equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.

Additional benefits include

Unlimited vacation Health Insurance (including an option completely covered by Fora HQ) Dental & Vision Insurance Wellhub Memberships 401k plan with company match Commuter Benefits Supplemental Life Insurance Stock Options This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views. Our Values We’re forging our own path Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo. We’re stronger together Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers. We believe in technology We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers. We’re here to serve We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way. We mean business Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.

WORK AUTHORIZATION

Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.