Senior IT Operations Analyst

About Culligan Quench Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/

About Culligan There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com.

Values: 5Cs Culligan as One Customers come first Commitment to Innovation Courage to do what's right Consistently deliver exceptional results

Position Summary

Culligan Quench is hiring a Senior IT Operations Analyst to support the CIO by coordinating operational priorities across the IT organization at Culligan Quench. This role focuses on operations coordination, analytics/reporting, and procurement visibility across IT initiatives. The person in this role will sit in leadership and technical meetings, track follow-ups and workstreams, prepare reporting for leadership, and help maintain visibility into vendor activity, procurement processes, and operational spend. The role requires someone with experience in an IT environment and supporting initiatives across teams while ensuring projects, IT KPIs, budget, and operational processes stay organized.

Seeking a candidate with Background in roles such as

• IT Project Manager
• Technical Program Manager
• Technical Business Analyst
• Systems Analyst
• IT Operations Analyst

Responsibilities

Track initiatives, action items, and follow-ups from IT leadership meetings Coordinate operational priorities and initiatives across IT teams Prepare reporting and dashboards for leadership using Excel or Power BI Pull and analyze operational data to support decision making Support vendor coordination and procurement activities for IT tools and services Track vendor contracts, licensing, and procurement activity Monitor operational expenses and confirm invoices or purchasing activity are processed - Maintain visibility into IT budgets and operational spend - Improve documentation and organization across IT initiatives

Requirements

Experience working within an IT or Finance organization Comfortable participating in conversations about systems, integrations, infrastructure, and applications Strong Excel skills and experience creating reports or dashboards Experience with Power BI or similar reporting tools Familiarity with Microsoft tools (Office, Teams) Exposure to AI tools such as Copilot or ChatGPT is a plus

What We Offer Competitive base salary Tuition reimbursement Medical, vision, and dental insurance, all of which begin day one of employment Short- and long-term, supplemental, and company-paid life insurance 401(k) retirement savings plan Paid Time Away