Customer Success Manager, Enterprise

About Iru

Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.

Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction.

What You'll Do

Manage a portfolio of strategic enterprise accounts (lower volume, higher ACV) Build and maintain relationships with executive stakeholders and decision-makers Develop tailored success plans tied to customer business objectives Lead onboarding, enablement, and executive business reviews (EBRs) Drive product adoption and measurable ROI across complex organizations Identify and drive expansion opportunities in partnership with Sales Navigate multi-stakeholder environments and complex account structures Advocate for customers internally and influence product direction

What You'll Bring 3–6+ years of customer success or account management experience in SaaS Experience managing enterprise accounts (ARR $5M+; contracts $100K+) Proven ability to build executive relationships and drive strategic conversations Strong business acumen and consultative approach Excellent communication and presentation skills Experience working cross-functionally in complex environments