Partner Development Director

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks a Partner Development Director to join our growing organization. This is a 100% remote opportunity!

The Partner Development Director (PDD), working remotely, will be responsible for owning and executing the partner strategy for a set of key partners. This is a highly strategic but also hands-on role. While defining the partner vision and growth priorities, the PDD must also execute tactically — from driving day-to-day engagement with partners and sales teams to managing joint initiatives that build pipeline and deliver revenue outcomes.

This is an individual contributor role requiring a balance of strategic leadership and tactical execution.

What You Will Do

Develop and execute partner strategies aligned to TTEC Digital’s growth priorities, balancing long-term vision with near-term execution. Collaborate with Sales and Practice Leaders to co-develop GTM motions, account-based engagement plans, and solution roadmaps. Own the tactical execution of partner GTM initiatives — including building joint account plans, tracking partner pipeline, coordinating events/workshops, and ensuring follow-through on partner commitments. Define clear measures of success for each partner engagement and joint customer initiative, utilizing data to analyze performance, predict outcomes, and evolve the partnership. Establish and align on shared priorities with partners, including joint initiatives, co-investment, and strategies for unified migrations and CX modernization. Drive the lifecycle of joint offerings with partners: business case, planning and governance, solution differentiation, business value articulation, and business modeling. Identify new areas of growth and influence within partnerships, from emerging technologies (AI/GenAI, data/analytics) to new industry plays. Deliver on pipeline and/or revenue outcomes tied to partner-driven initiatives. Maintain partner health through tiering, certifications, scorecards, and executive alignment , ensuring compliance and visibility across the ecosystem.

What You Will Bring

Deep understanding of cloud ecosystems, SaaS platforms, and/or CX/CCaaS markets. Demonstrated ability to be both strategic and hands-on, from shaping long-term partner strategies to executing joint campaigns, workshops, and account plans. Proven success in building joint GTM strategies that drive measurable pipeline and revenue. Strong analytical skills with experience defining KPIs and using data to manage and optimize partnerships. Excellent executive presence with the ability to influence stakeholders at all levels. Strong collaboration skills across sales, marketing, and technical teams.