Sales Operations Specialist - Domestic

Launched in 2014 by former philosophy professor David Barnett, PopSockets is a global digital-lifestyle company that sells empowering, fun, and expressive products that improve people’s digital lives. PopSockets has sold close to 300 million of its iconic phone grips in 75 countries and now has an expanding ecosystem of related products, including phone cases, wallets, mounts, batteries, and chargers.

Our mission is to empower enhanced mobile functionality, self-expression, and authentic human connection. We imagine an Eternal Positivity Machine that sparks joy, creativity, and meaningful relationships. We bring this vision to life by upholding the highest standards in materials, packaging, logistics, and design—while ensuring our supply chain and labor practices remain ethical, responsible, and transparent.

In 2021, PopSockets was honored as one of Fast Company’s World's Most Innovative Companies.

Responsibilities

Knowledgeable on daily, monthly, and quarterly account business objectives and internal systems Own, improve, and continuously optimize operational processes and SOPs Manage daily operations including inventory, forecasting, on-time delivery, scheduling, process compliance, and selling opportunities Create, maintain, and enforce SOPs for sales operations and fulfillment workflows Review and operationalize customer routing guides and compliance requirements in partnership with cross-functional teams Drive operational excellence to improve on-time delivery, service, and customer satisfaction Host collaborative planning, forecasting, and replenishment calls and weekly touch-base calls with external account planners and buyers Own account operational performance and execution against sales goals Support strategic product lifecycle account planning Manage multiple project schedules with many moving parts Work closely with Sales Leadership to support sales initiatives Proactively communicate with outside partners to ensure all communication points are aligned Professional communication including written, verbal, and presenting

Requirements

3–7 years of sales operations or related experience Strong working capability across Excel, ERP, CRP, and order management systems to support execution, forecasting, and order flow. Possess problem-solving, attention to detail, and analytical skills Must be a self-starter who shows ownership and commitment to the role Demonstrated ability to maintain confidentiality of information and exercise good judgment Roll-up-the-sleeves, action-oriented mindset in a fast-paced, rapidly changing environment Demonstrated ability to own complex accounts or processes end to end in a fast-paced environment. Sense of humor, personal integrity, and appreciation for the power of teamwork

Preferred Qualifications

Experience crafting, maintaining, or improving SOPs Experience reviewing customer routing guides and operational requirements Ability to adapt quickly to changing market needs and shifting priorities Strong go-to attitude when problems, risks, or barriers arise Experience working across international industries or global business environments

Our Values Lead with heart in how we work with teammates, partners, and customers Stay hungry for more by continuously looking for ways to improve and raise the bar Find a way when barriers, risks, or threats arise