Hardware Operations Specialist

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Summary

We are seeking a highly skilled and detail-oriented Hardware Operations Specialist to join our dynamic team. The ideal candidate will be responsible for managing the RMA process, diagnosing issues in defective units, collaborating with Engineering and Customer Success teams, and implementing hardware changes. Additionally, this role will work hands‑on with physical hardware, support quality feedback loops, and partner closely with internal teams and vendors to drive continuous improvement across hardware operations. This position is based in our office in Alpharetta, GA.

What You'll Do

Assist with logistics operations, including shipping, and receiving. Assist in the Return Merchandise Authorization (RMA) process, including tracking and processing returned hardware. Work with the Customer Success and Tech Support team to address recurring issues and enhance the customer experience. Identify and document issues and trends in defective units, providing detailed reports on findings. Maintain accurate records of hardware issues, resolutions, and process improvements. Perform regular audits of hardware units to ensure consistency and quality. Oversee inventory levels to ensure adequate supply of components and finished products. Assist with inventory control systems to minimize stockouts and overstock situations. Assist with bulk product roll-out and coordination, ensuring timely and efficient distribution. Provide Technical Hardware Support and Training to team members and other departments as needed. Ensure compliance with company policies, industry standards, and regulatory requirements. Continuously seek opportunities to optimize processes and improve efficiency in hardware operations.

What We're Looking For

Associate’s degree in Electronics, Supply Chain Management, or a related field and/or equivalent hands-on experience 3-5 years of experience working with hardware, logistics, supply chain, or a similar role. Strong technical skills and knowledge of hardware components and diagnostics. Experience with logistics, inventory management, and supply chain coordination. Excellent problem-solving abilities and attention to detail. Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Proficiency in using relevant software and tools for tracking and managing hardware operations. Knowledge of industry standards and best practices in hardware manufacturing and quality control.

Preferred Qualifications

Experience working with contract manufacturers and understanding of manufacturing processes. Familiarity with SmartSheet, Jira, and Salesforce. Certification in relevant technical or supply chain management fields. Experience supporting manufacturing yield analysis, factory testing, or quality investigations is a plus.