Global Security Operations Center (GSOC) Supervisor

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

Job Summary

The Global Security Operations Center (GSOC) Supervisor will lead a team of GSOC operators to deliver a seamless and efficient customer service and incident management experience. This role involves developing and implementing SOPs for GSOC systems monitoring, incident response, and escalations. The ideal candidate is experienced with incident response, crisis management, and basic troubleshooting of physical security systems.

Responsibilities

Lead a team of GSOC operators who monitor for, and respond to, physical security incidents. Develop and implement emergency management protocols and procedures to enhance crisis response capabilities. Collaborate with Risk Intelligence, IT, and InfoSec to respond to incidents. Conduct regular training and exercises to prepare GSOC staff to respond to incidents. Collaborate with the Security Systems team to report malfunctions, conduct troubleshooting, and identify use cases for new tools. Implement and maintain a culture of customer service excellence.

Qualifications

High school diploma or equivalent required; associate or bachelor's degree in Criminal Justice, Security Studies or a related field preferred. 2+ years of experience in GSOC operations. Knowledge of physical security systems. Experience leading physical security incident response. Experience training GSOC operators. Ability to work in a fast-paced, dynamic environment. Ability to collaborate across business units to deliver on-time installation of systems and troubleshoot malfunctions.

Preferred Skills

Ability to handle sensitive information with discretion. Ability to assess risk and make an informed-decision during fast-paced incidents. Ability to develop and lead incident after action reviews.

Work Environment

This role requires working in a well-lit room without windows. Extended hours may be necessary to support mission-critical operations.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Lifting and carrying items up to 20 pounds occasionally (e.g., system hardware).