Client Success Manager REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Program Manager - REMOTE. In this role, you will act as the primary liaison for assigned accounts, ensuring smooth communication and delivery. You will lead complex client programs and work with cross-functional teams to enhance client experiences. Your contributions will be critical in improving client satisfaction and operational efficiency. If you are passionate about fostering strong client relationships and have a background in program management, this opportunity will allow you to make a significant impact in the MedTech industry.

Accountabilities Serve as primary liaison for assigned accounts, ensuring clarity and alignment across teams. Lead complex or multisite client programs/projects from scope through completion. Recover and stabilize troubled client accounts through proactive communication. Provide program visibility through organized communication and effective meetings. Identify risks early and manage challenges to keep programs on track. Engage actively in the Global Client Success team to enhance the client journey. Support digital adoption and client navigation of portals. Ensure Salesforce data accuracy for assigned accounts.

Requirements

Bachelor’s degree required; scientific discipline preferred. 7+ years of experience in client-facing, operational, or program management roles. Strong communicator with a service mindset. Detail-oriented and organized, with strong time-management skills. Proficiency in Salesforce and Microsoft Office Suite. Experience in regulated industries preferred; medical device experience a plus. Strong analytical skills with experience managing data spreadsheets. PMP and CAPM certification preferred.

Benefits Competitive salary range: $66,800 to $75,000 annually. Opportunity for career growth in a supportive environment. Flexible work arrangements with remote opportunities. Access to professional development and training. Collaborative and inclusive company culture. Comprehensive benefits package including health insurance.