Chief of Staff

About the Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

Primary Function & Responsibilities Contribute to the strategic direction and prioritization of the broader company goals. Operate as a key operations team member, assisting to manage and drive strategic and operational initiatives. Support the growing analytical needs of the business. Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications Lead various high-priority strategic projects, ensuring cross-functional alignment and accountability, reporting results directly to the operations leadership team. Drive critical projects to ensure team alignment, clear accountability, and timely execution of high-quality deliverables. Projects may include furthering key cross-functional initiatives, researching new revenue opportunities, and strategic planning around business expansion and organizational growth. Translate high-level business priorities into clear and simple initiatives that achieve KPIs tied to company goals. Create tools and templates to take the administrative burden off the on-site teams and to better communicate strategies and performance to executive leadership. Partner with business leaders to provide data insights into business operations, financial performance, and staffing metrics. Identify bottlenecks in workflows/processes and construct/execute action plans to alleviate these pain points. Review, design, and execute improvements to org structure Find knowledge and skills gaps and help address them Improve current processes and coordinate organizational procedures for optimized efficiency and productivity Serve as liaison between staff, executives, leaders, and Head of Operations regarding company environment, employee well-being, project updates, proposals, and planning

Experience Bachelor’s degree or equivalent work experience required 3+ years’ in high-growth startup experience preferred

Knowledge and Technical Skills Advanced analytics skills and excellent oral presentation skills required Exceptional ability to convey complex concepts, findings, and strategies in written form Experience with data analysis Experience with budget management Strong project reporting skills, with a focus on interdepartmental communication