Product Manager

About SugarCRM

From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.

Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.

If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.

About the Role

We’re looking for a motivated Product Manager to help define, build, and improve key capabilities across our product portfolio. In this role, you will support the evolution of our platform to enable modern workflows, deliver intuitive user experiences, and create meaningful value for customers and the business. You’ll work closely with Engineering, UX, Architecture, and Go‑To‑Market partners to deliver features that solve real customer problems and contribute to product adoption and growth.

**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.**

*We are not able to offer Visa sponsorship at this time*

Impact You Will Make

Contribute to Product Roadmaps

Support the development and execution of the product roadmap for your product area, helping ensure features are aligned with customer needs, business goals, and overall product strategy.

Drive Feature Delivery

Translate customer feedback, market insights, and business requirements into clear product requirements, user stories, and acceptance criteria in collaboration with Engineering and Design.

Collaborate Across Teams

Partner with Engineering, UX, and cross‑functional stakeholders to balance customer value, usability, and technical feasibility throughout the product development lifecycle.

Learn from Data & Feedback

Help define and track success metrics such as feature usage, adoption, and customer feedback; share insights with the team to inform continuous improvement.

What You Will Bring

3+ years of product management experience, building and delivering commercial, customer‑facing software products Proven success shipping enterprise SaaS products, ideally within CRM, CX, or adjacent domains Strong understanding of user workflows, system design, and data‑driven product development Excellent communication, stakeholder management, and product storytelling skills Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field