Accounting Lead Technical Support Engineer

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

The Accounting Lead Technical Support Engineer serves as a skilled specialist providing advanced technical support for customers utilizing property management accounting software. This role requires substantial knowledge of accounting systems and the ability to apply that expertise to resolve a wide range of customer issues. The position also contributes to internal knowledge sharing and process improvements, regularly collaborating across departments to ensure efficient and effective customer support. This role acts as a go-to resource for peers and is expected to lead by example in service delivery and technical excellence.

Responsibilities

Provide advanced troubleshooting and resolution for accounting-related software issues Collaborate with cross-functional teams including Product, Engineering, and Development to resolve escalated issues Participate in product sprint reviews and offer feedback to improve software functionality Recommend improvements to internal procedures and support processes Informally lead and support team members by sharing knowledge and offering guidance on complex cases Contribute to the development of internal documentation and training resources

Essential Functions Communicate clearly and professionally with customers and internal teams Use judgment and initiative to diagnose issues and provide effective solutions Collaborate across teams to influence positive support and product outcomes Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently. Maintain professional interaction with internal and external stakeholders Ability to work in a fast-paced and high-stress environment

Minimum Qualifications Strong analytical and problem-solving skills with a high level of initiative Deep understanding of accounting practices including AR, AP, and GL Excellent verbal and written communication skills in a professional environment Demonstrated ability to lead by example and support the growth of others Capable of handling a fast-paced workload and adjusting to changing priorities Bachelor’s degree in Accounting or a related business field Minimum of 4 years of experience in an accounting-related role, with experience supporting enterprise-level software solutions