Sales Operations Associate

The Role

In a high-growth sales organization, a canceled meeting or a missed demo isn't a dead end, it’s a recovery mission. We are seeking a high-velocity, detail-oriented Business Development Associates to act as the "Safety Net" for our global sales squads.

Our goal is to eliminate revenue leakage by becoming a master of the Rebooking Cycle. You will be responsible for the immediate outreach, rescheduling, and resuscitation of every prospect that slips through the cracks. Whether a demo was canceled last minute or a prospect simply didn’t show up, you are the expert who gets them back on the calendar and ensures no ball is dropped.

Responsibilities

The Cancellation Concierge

Actively monitor the sales calendar for last-minute cancellations. Execute immediate, high-empathy outreach to acknowledge the change and secure a firm "Rebooked" slot before the lead goes cold.

No-Show Resuscitation

Own the "Missed Demo" workflow. When a prospect fails to appear, you are on the phone/email within 5 minutes to troubleshoot the absence and move them back into an active demo status.

Persistent Pipeline Recovery

Manage high-volume outreach to stale leads and "dark" accounts. You don't just "follow up", you strategically re-engage prospects until they are successfully back in the funnel.

Deliverable Accountability

Audit all AE/SDR interactions to ensure promised documents, proposals, and follow-up materials are dispatched accurately and instantly. You are the final check to ensure we deliver on our word.

Attendance Optimization

Implement proactive confirmation sequences to minimize cancellations and maximize "Show Rates" across all three sales squads.

Qualifications

The "Persistence" Specialist

You possess the grit and polite persistence required to re-engage busy executives who have gone quiet.

Hyper-Organized & Alert

You live in the CRM and the Calendar. You are the first to notice a cancellation and the first to act on it.

Exceptional Communication

You have high-level verbal and written English skills, capable of turning a "No-Show" into a "Rescheduled" through professional persuasion.

Outcome-Driven

You are motivated by specific recovery metrics

Re-book Rate , No-Show Recovery Speed , and Pipeline Retention .

Tech-Savvy

Proficient in CRM tools, email tools, dialing tools, lead management (Pipedrive/HubSpot/Salesforce), Online Phone Systems, Dialers, Slack/Discord, and automated scheduling tools (Calendly).